General
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1. In the following Terms & Conditions the following meanings shall apply
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THE CUSTOMER The individual, partnership or company as named on the digital contract (as agreed by entering an instruction on the online board ordering and management system portal)
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THE BOARD SERVICE LTD The business licensed to trade as THE BOARD SERVICE
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1.2 The Customer shall provide all instructions in respect of the erection, maintenance and retrieval of signboards via the Board Service online system.
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1.4. All invoices will be raised by The Board Service Ltd to whom all debts will be assigned and to whom payment should be made by BACS transfer
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1.5 All invoices will be sent to the Customers nominated email address and are due for payment within 28 days of invoice
date
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1.6 In the event that the full sum is not paid by the due date, We reserve the right to charge a flat rate £10 per month for additional administration costs
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1.7 All charges are exclusive of standard rate VAT
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1.8 Our prices are reviewed annually on 1st May and any price increase is applied for any work completed from 1st June. The announcement of any price rise is communicated via the notification of the online portal. Analysis of CPI (Consumer Prices Index) percentage change over the previous 12 months is used to calculate and price increase if applicable.
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1.9 This agreement is made under English law and shall be subject to the exclusive jurisdiction of the English courts
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Liability
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2.1 The Customer shall obtain permission from the property owner for the erection of the signboard(s) prior to instructions being given to The Board Service
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2.2 Every care will be taken by the Operator to avoid causing damage when erecting a signboard; however The Board Service is unable to accept any liability for any damage to property unless apportioned to the negligence of The Board Service. The Board Service will not affix signs or fixings to door frames, window frames, brittle substances or rendered surfaces without the prior permission of the property owner. This will be achieved by selecting 'Drill Permission' when ordering the job; therefore giving permission to make that fixing. The Board Service will not be responsible for any damage to property however caused
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2.3 The Board Service will affix or erect signboards up to a maximum height of 5m and at all times maintain Public Liability insurance (£5,000,000) in respect of products and services supplied
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2.4 The Board Service cannot accept any liability whatsoever for any signs, posts or fixings not erected or serviced by themselves or when a sign has been moved or tampered with by the Customer, the property owner or any third party
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2.5 The Customer accepts sole responsibility for complying with all relevant legal or planning requirements in connection with the erection of any board and further agrees to indemnify The Board Service in respect of any breach of, or failure to comply with such requirements
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Terms
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3.1 The minimum period for the supply of service is twelve months. At the end of this period this agreement shall continue, subject to any agreed price alteration and the Customer shall give a minimum of three months written notice of a wish to discontinue use of the service.
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3.2 The Customer hereby covenants that The Board Service shall be their sole signboard contractor / erector throughout both the initial and notice periods.
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3.3 Should an agent wish to terminate their use of The Board Service, any angle irons or posts provided on a rental basis (unless supplied by the agent) will be charged at £7 + VAT and £5 + VAT respectively.
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3.4 The Board Service retains the right to hold any stock of an exiting customer until all invoices are paid and the service period has been served (or withdrawn by agreement)
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3.5 The Board Service Ltd. prices are subject to change and any increase shall be notified to the customer in writing in advance (see section 1.8)
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Service
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4.1 The Board Service Ltd. shall store a reasonable quantity of stock on behalf of the customer and the customer shall be responsible for ensuring that the Board Service Ltd. hold sufficient quantities of stock when notified of low levels of stock.
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4.2 The Board Service Ltd. shall erect the boards on stakes at an address (such address being within a 15 mile driving radius of Tunbridge Wells or a 10 mile driving radius of any office outside of Tunbridge Wells) as measured by Google Maps provided by the customer through online database within 48 hours of instruction.
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4.3 Order shall be made by online database only.
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4.4 The price for working outside of normal area as described in section 4.2 is £21 per hour + VAT in addition to standard visit fee. This charge is only levied for time spent outside of agreed radius.
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4.5 Please note estate agent boards are temporary fixings and should be checked on a regular basis by the home owners, tenants and by the agent.
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4.6 If any movement is seen the agent should immediately instruct The Board Service Ltd. to check on the boards using the ‘Re-Erect Board’ instruction.
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4.7 All boards should be taken down within a maximum of 2 weeks after completion dictated by the Town and Country Planning Regulations. It is the Agent’s responsibility to instruct these boards to be removed.
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4.8 Estate agent boards are temporary fixings and should be checked on a regular basis by the home owners, tenants and you the agent. If any movement is seen, an order should be placed immediately to rectify the situation. When The Board Service installs a board, it will be in the most suitable position but if there are winds or vandalism, we cannot be held responsible for any damage caused. Walls and fences will become weaker over a period of time as general weather conditions will cause the board to move. This is especially true in extreme weather conditions. The potential position for board erection should be considered by the agent before placing the order. If fixing to brickwork is the only viable option, the agent accepts the responsibility for any damage caused by fixing to brickwork by placing the order on the system and selecting 'Yes' in the drill permission field.
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4.9 If a vendor is unhappy about the position a board has been erected in, an order should be immediately placed to move this board. If no order is placed, it is assumed that the board placement is deemed suitable by the vendor and therefore any future damage caused by external forces becomes the responsibility of the vendor.
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